Price List

Our Standard Charges

For non Service Level Agreement (SLA) customers, the following charges apply:

Callout

The purpose of a callout is to resolve a specific reported problem that has occurred.

  • A visit to your site and the first 15 minutes of time charged at £80.
  • Subsequent hours are charged at £80 per hour during working hours.
  • Outside of standard working hours are charged at £120 per hour
  • Sunday working hours are charged at £160 per hour.
  • Working hours are 9am to 5.15pm weekdays.
  • Billing is in 30 minute “blocks”
  • The total time spent on a job is rounded up to the nearest block
  • Initial travelling time is not counted within 25 miles of PR1 (Preston Town Centre). Outside of this area, travelling time may be charged at our discretion.
  • On additional visits for the same job, travelling time is charged at our standard rate of £80 per hour.
  • 3 working days notice required
  • The callout charge is payable in advance by Credit Card.

Emergency Callout

  • A visit to your site and the first 15 minutes of time charged at £160.
  • Subsequent hours are charged at £80 per hour during working hours.
  • Outside of standard working hours are charged at £120 per hour
  • Sunday working hours are charged at £160 per hour.
  • Working hours are 9am to 5.15pm weekdays.
  • Billing is in 30 minute “blocks”
  • The total time spent on a job is rounded up to the nearest block
  • Initial travelling time is not counted within 25 miles of PR1 (Preston Town Centre). Outside of this area, travelling time may be charged at our discretion.
  • Response time is a maximum of 8 working hours.
  • The emergency callout charge is payable in advance by Credit Card.
  • On subsequent visits for the same job, travelling time is charged at our standard rate of £80 per hour.

Telephone Support

  • Billed in 15 minute slots.
  • The cost of one slot is £20
  • 5 slots payable in advance.
  • A £100 float to be kept, reconciled each month.