For non Service Level Agreement (SLA) customers, the following charges apply:

Callout

• A visit to your site and the first 15 minutes of time charged at £80.
• Subsequent hours are charged at £80 per hour.
• Traveling time is not counted within 25 miles of PR1 (Preston Town Center). Outside of this area, traveling time may be charged at our discretion.
• Response time is minimum 3 working days.
• The callout charge is payable in advance by Credit Card.

Emergency Callout

• A visit to your site and the first 15 minutes of time charged at £160.
• Subsequent hours are charged at £80 per hour.
• Traveling time is not counted within 25 miles of PR1 (Preston Town Center). Outside of this area, traveling time may be charged at our discretion.
• Response time is maximum 8 working hours.
• The emergency callout charge is payable in advance by Credit Card.

Telephone Support

• Billed in 15 minute slots.
• The cost of one slot is £20
• 5 slots payable in advance.
• A £100 float to be kept, reconciled each month.